Omnus Law strategic advisor Robin Gordon recently shared her insights with Digital Insurance on how insurers are navigating AI adoption and its impact on operations, hiring, and customer experience.
The article explores how companies struggle to balance innovation with long-term strategy. Gordon emphasized the need for thoughtful AI adoption.
“There is such rapid change in the AI space that, at the very least, every company should be experimenting, testing and learning,” she told Digital Insurance. “On the flip side, going too fast can also be harmful, as companies may spend a lot of money developing something that a few months later is available commercially for a fraction of the price.”
As AI continues to transform industries, Gordon's insights reflect Omnus Law's broader vision—helping companies integrate AI in ways that are both strategic and sustainable.
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